We’ve partnered with Klarna and Stripe to offer secure payment options, including credit/debit cards (Visa, Mastercard, and more), invoicing, Google Pay, and Apple Pay. Available payment methods may vary by region—please check during checkout for options in your area.

You’ll see a confirmation page after checkout and receive an email with your order details. Log into your account to view your order status anytime. If you’re already logged in, you can use this link to view your orders.

Check your spam/junk folder for the email. If it’s not there, verify your email address in your account or contact us at via email or our Contact Form below

We process orders quickly, so we usually cannot change or cancel an order once it is placed. If it has not shipped yet, contact us immediately via the Contact Form and we will do our best to help.

This could be due to incorrect card details, insufficient funds, or a bank restriction. Double-check your info or try another payment method, then contact us if the issue persists.

Out-of-stock items can’t be ordered until restocked. Sign up for notifications on the product page to know when they’re available again.

Yes, we offer bulk options. Contact us via the Contact Form below with your request, and we will provide pricing and details.

Yes, we ship to EU countries and other regions. Check shipping options and costs at checkout.

As a customer, you have a 14-day right of withdrawal, allowing you to cancel your purchase and receive a refund. This right applies from the day you receive the package, provided the product’s packaging has not been opened and the product is not marked or damaged. To exercise your right of withdrawal, please click the link below.
However, if you are a first-time buyer and have created a user account, we offer a 30-day satisfaction guarantee on your first order for selected products. Read more about returns here.

Free shipping on subscription orders or orders over 399 SEK within Sweden. For international orders, shipping costs will be shown at checkout.

Delivery times:

• Sweden: usually 1–3 business days
• Rest of EU: usually 3–8 business days
• Outside EU: usually 5–20 business days (customs may affect this)

Shipping cost is shown at checkout.
Any customs duties, import taxes or VAT are paid by you upon arrival.

Orders are typically processed within 1–2 business days (excluding weekends and public holidays). You’ll receive a confirmation email once your order is ready to ship. If you have an account, you can check the status anytime:
Log in to your account and click “Your Orders” to view all past and current orders, including details and tracking information. Alternatively, you can track your order directly on our Track Order page.

• Within Sweden: usually 1–3 business days after the package has left us.
• Within the EU: usually 3–8 business days.
• Outside the EU: usually 5–20 business days (depending on customs and country).

We normally ship the same or the next business day.
Any delays are almost always due to customs or the local postal service – unfortunately something we cannot influence.

You can also track the order on our Track Order page, or in your account once the package has been shipped.

Log into your account to change your address by navigating to the “Your Address” button. If you are already logged in, click here to update your address.

Once an order is paid, it is submitted to the warehouse for processing, and depending on the timing, modifications may not be possible after submission. For assistance with processed orders or guest purchases, please contact our customer service via our Contact Form below right away!

If an item is backordered, we’ll notify you with an updated shipping estimate. You can wait or request a partial refund for unavailable items.

Please follow the instructions on our Returns page. Click here to see how to proceed with damaged items.

Don’t worry – we’ve got you covered!
Please contact us as soon as possible with your order number via the Contact Form below.

We will immediately open an investigation with the carrier.

If the package is confirmed lost, we will either send you a free replacement or issue a full refund – whichever you prefer.

As a customer, you have a 14-day right of withdrawal, allowing you to cancel your purchase and receive a refund. This right applies from the day you receive the package, provided the product’s packaging has not been opened and the product is not marked or damaged. To exercise your right of withdrawal, please click the link below.
However, if you are a first-time buyer and have created a user account, we offer a 30-day satisfaction guarantee on your first order. Read more about returns here.

These are not included in our prices and are your responsibility. They vary by country and are charged by customs upon arrival.

Fill in the Contact Form below and we’ll get back to you as soon as possible.