Returns
Returns policy
Before it ships
We process orders quickly. We usually cannot stop an order once it is placed.
If it has not shipped yet, contact us immediately — we will try.
After it arrives
You have 14 days from the day you receive the product to withdraw.
The product must be unopened, with the seal intact.
30-Day Satisfaction Guarantee
For selected products (shown on the product page), first-time buyers
who create an account get 30 days to return their first order — even if opened.
Return Conditions
- You pay return shipping
- Ship within 14 days of cancellation notice
- Original packaging, good condition, securely packed
How to return
Bought from Another Retailer?
Follow their return policy. For product support, use our Contact Form.
Damaged or Defective Products
At Delivery
Inspect before signing.
- Visible damage? Refuse the package
- Ask staff to note damage on the label
- Take photos (include shipping label)
- Contact us via Contact Form
Hidden Damage
Found after opening?
- Take photos of contents + shipping label
- Report via Contact Form within 5 business days (max 2 months from discovery)
File a Complaint
For defects present on arrival:
Submit via Contact Form:
- Order number
- Your name & contact
- Product name & quantity
- Reason for complaint
We cover return shipping for approved claims.
Rgenic Follows Swedish National Board for Consumer Disputes.
www.konsumentverket.se
Cancellation Policy
Standard Orders
Once submitted, we’re unable to cancel or modify orders due to our fast automated processing. However, in rare cases (e.g., before dispatch), we may be able to help — contact us immediately via the Contact Form.
Subscription Orders
Update or cancel in Your Account at least 3 days before the next processing date.
Need Help?
Use our Contact Form. We’re here for you.
Dietary supplements
Important for dietary supplements
The right of withdrawal does not apply if the seal is broken (for hygiene and safety reasons).
If the product is unopened and in its original packaging, you have 14 days to cancel your purchase.
When you submit the form you will automatically receive a confirmation of receipt by email.
How to return
- Fill the Return request.
- Include: order number, your name, e-mail and your message.
- We’ll email return instructions. You will get a confirmation as soon as you submit.